A Message to Our Clients, COVID-19 Response

The coronavirus (COVID-19) situation is evolving daily. Paradigm is closely monitoring direction and advice from the Centers for Disease Control & Prevention, and listening to our clients and staff to guide our actions.

We have taken many steps to safeguard our operations so that the health of our clients’ programs is assured. All of our systems are ready, and we can assure confidentiality and continuity of service. Our account managers already work remotely; and, our staff that work in our office in San Francisco are also able to work remotely. No matter where our staff work from, the confidentiality of our clients’ student records has always and will always be protected. While we fully anticipate a lull in program activity due to school closures, we will continue to process all claims in a timely manner and stand ready to assist when the time to ramp back up is right.

Further, our people and your people come first in situations like this. Therefore, we are suspending staff travel to school locations. For at least the foreseeable future, consultations and trainings will be provided via video webinar/teleconference. Our account managers are prepped and ready to deliver high quality learning experiences and expert consultation in this format. In fact, we are in the process of developing a full series of workshops that you and participants can join in at times convenient for you and will announce these soon.

While we navigate these unusual times, we hold fast to our values to provide expert, timely and accurate services in a manner that continues to support the school Medicaid community and their localities. For reference, below are links to a handful of related resources:

CA Department of Public Health News Releases (Daily Updates)

CA Department of Education COVID-19 Info

Centers for Disease Control & Prevention (“CDC”) Guidance for Schools

US Department of Education COVID-19 Info and Resources

If you have any questions at all, please feel free to reach out to our Client Care Center at (888) 536-0920.