Stakeholder Engagement Initiative Launched by California’s DHCS

California’s Department of Health Care Services (DHCS), which administers both the school-based Medi-Cal Administrative Activities (MAA) program and LEA Medi-Cal Billing Option program, has launched new efforts to improve their stakeholder engagement processes.

In September 2014, DHCS issued a Stakeholder Survey to gather information about their current and ongoing engagement efforts. The results were released on January 9, 2015 and include responses from 139 people, including a handful of LEA school district representatives. DHCS plans to implement a department-wide protocol based on the results of the Stakeholder Survey to “encourage the use of best practices across all DHCS stakeholder groups.”

As it stands, the MAA and LEA Billing programs provide a select but limited number of opportunities for LEAs and other program stakeholders to engage with DHCS staff.

Until late last year, there was no stakeholder meeting for the MAA program. With the transition to RMTS for the MAA program, in October 2014 DHCS began weekly meetings with LECs, LGAs, and three LEA representatives to discuss the SMAA-RMTS program transition. Because the attendee list is strictly limited for these weekly meetings, there is still no stakeholder meeting for the SMAA program which is open to all LEAs.

The LEA Billing program has boated the most successful and open stakeholder meeting opportunity for LEAs, the LEA Ad-Hoc Workgroup, which has been in operation since 2001. The goal of the Ad-Hoc Workgroup is to work closely with DHCS and other stakeholders to identify issues or opportunities for expansion and ultimately improve the LEA Billing program. While the attendee list used to be somewhat limited (interest LEAs had to request a seat), the LEA Ad-Hoc Workgroup underwent a change in 2014 and has been opened to all LEAs who wish to attend.

 

Read More

Read a summary of the DHCS Stakeholder Survey results…

View a calendar of all DHCS Stakeholder Meetings…

Subscribe to DHCS Stakeholder Update emails (note: this is more broad than school Medicaid programs)…